Support

Every Wonpa purchase includes support. We fix bugs and make small tweaks to the theme's CSS or copy. Larger custom feature builds are quoted separately, so you know the cost before any work starts.

How to reach us

Support channel: to be published here.

We reply to tickets in the order they arrive, and we aim to get you a first response within one business day.

What to include in a ticket

The more we can see up front, the faster we can help. Send:

• Your store URL, and the preview or password if the store isn't public yet.
• A link to the exact page where the problem shows.
• A screenshot or short screen recording of what you're seeing.
• The steps to reproduce it, and what you expected instead.

What's covered

Bug fixes and small CSS or copy tweaks are included. Custom features — new sections, integrations, or bespoke layouts — are scoped and quoted before we begin.

Support is never tied to leaving a review. A review helps other merchants find the theme, but it changes nothing about the help you get.

Before you write in

Some questions have a faster answer than a ticket:

• The FAQ covers the problems merchants hit most often.
• Theme updates explains how new versions install and what carries over.
• Launch checklist catches most pre-launch configuration gaps.