Frequently asked questions

Quick answers to the questions merchants ask most. Each links to the full page for the setting involved.

• Why are my product images cropped or blurry?
• I changed a color but nothing changed
• Why aren't my filters showing up?
• Why isn't the size grid showing on my product?
• Why are my prices hidden and showing "Sign in to see pricing"?
• Why isn't my hero video autoplaying?
• A third-party app looks broken on my theme
• Why isn't my mega menu appearing?
• How do I translate the theme?
• Why is the free shipping bar missing?
• My discount code won't apply
• Will updating the theme erase my changes?
• How do I show stock numbers on product cards?
• My gift card email didn't arrive
• How do I change the fonts?

Still stuck? Contact support.