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My gift card email didn't arrive
Shopify sends the gift card email, not the theme. It goes out once the order is paid, usually within a few minutes. A gap of a few minutes is normal.
If it still hasn't landed:
- Check the spam or junk folder. Gift card emails often filter there.
- Confirm the recipient address was typed correctly at checkout.
- If the buyer used the gift form and set a Send on date, the email is scheduled for that day and won't arrive earlier.
To resend it:
- In your Shopify admin, open Orders and find the gift card order.
- Open the gift card and resend the notification from there.